Tax
Orders from the following states are subject to sales tax:
Louisiana: 7.35%; Mississippi: 7.35%; Missouri: 7.35%; Rhode Island: 7%; Texas: 8.25%.
Payment Methods
We accept the following forms of payment for your order:
-
Visa, MasterCard, Discover, and American Express.
-
We also accept personal checks and money orders.
However, your order can not be processed until the check is cleared. It could
take extra days to receive your order from the date of purchase.
ALL PRICES ARE IN US DOLLARS - WE ACCEPT NO
FOREIGN CURRENCY.
Shipping
Most of our products are shipped
via UPS ground. The shipping costs are calculated by pound. It takes about 12 to 14 business days from the
date of purchase to the delivery. Holiday seasons may take longer. Heavy-Gauge items usually take 3 to 4 weeks. For the barbecue trailers, and shipments to
Hawaii and
Alaska
, please contact us to confirm the shipping costs. Grills and smokers cannot
be shipped internationally at this time.
Return Policy
We value our relationship with our customers. Your
satisfaction is our top priority and we want you to be completely satisfied
with your purchase.
Please inspect your order upon arrival before the
carrier leaves, to make sure you have received the correct item and check for
any visible damage.
30 Day Satisfaction Guarantee If for any
reason you are not satisfied with your purchase, you can return the item
within 30 days of receipt as long as the item is returned in new, unused and
resalable condition inside its original packaging. Upon receipt of the
complete returned purchase, we will credit you for the total purchase price,
less shipping. Additional fees may apply if not returned in original
packaging. Return shipping costs will be at the customer's expense. In the
unlikely event that your order is incorrect,
missing parts, damaged or defective,
please call us immediately and we will send you the correct item, or
replacement parts at no cost to you. Returns after 30 days of receipt will not
be accepted.
Rejected Deliveries and Shipments All
rejected shipments or deliveries will be subject to a 15% restocking fee for
the product, and the total shipping charges (shipping the product to you and
back to us)
How to Return: Please contact customer
service at 1-401-885-1152 or email us at order@grillbravo.com for instruction,
and receive a Return Merchandise Authorization number. You must obtain a RMA
number in order to return the product. An exchange, replacement or refund
cannot be issued unless you have a Return Authorization Number. Please
allow 2 to 4 weeks for exchanges or replacements. Returns will be
inspected prior to credit given. On credit card orders, please allow 2
billing cycles for a credit to appear on your statement for returned
merchandise.
